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6. What forms of payment can I use?
7. Why are the rates different when calling a cell phone?
8. Is my online transaction secure?
9. What is the QC Minutes program and how do I join?
10.
What is QualityCalling’s exchange policy?
11. Will my card expire?
12. How do I retrieve the password to My Account?
13. How do I retrieve my access and PIN numbers?
14. Do I need to enable cookies on my computer to use QualityCalling.com?
15. Can
I use my card from a cell phone?
16. Can I use my card to call countries other than the one I
specifically bought my card for?
1.
Which QualityCalling
card is right for me?
To find the right card for you, select your calling area and the
destination you will be calling. Connection fee cards usually offer
lower rates, but charge a connection fee every time a call is placed.
These cards offer more minutes and are ideal for longer conversations.
Opting for a no connection fee card is a better choice for shorter, more
frequent phone calls. Please view discounted rates to major cities
within a country. Top
2.
Why do you call to verify my order?
We may call to verify your order to help protect our customers against
credit card fraud. Our customer care specialists verify new orders to
guarantee the safety of your credit card information. All fraudulent
orders are reported. Top
3.
Once I get my card, how
do I use it?
Once you have bought your card, you will receive an email message
providing you with a toll-free access number, PIN number and a
customer service number. Simply, call the toll-free access number, enter
your PIN and then dial the phone number of the person you are calling.
Top
4.
What hours is
customer service available?
Our customer service specialists are available 24-hours a day, 7 days a
week to assist with any questions or problems which may arise. Please
call us at
1-800-960-4613.
Top
5.
Are QualityCalling pins
rechargeable?
Yes. Here’s how to recharge your pin:
• Click on the “Recharge” link that can be found on each page
• Enter the PIN # for the card you wish to recharge
• Enter the 800 or local access # for that card
• Select the recharge amount
• The credit card that we currently have on file will be automatically
billed
• Your card is now recharged. It’s that simple
Top
6.
What forms of payment can I use?
QualityCalling accepts Visa, Master Card, Amex, Discover card
Top
7.
Why are
the rates different when calling a cell phone?
In most countries a surcharge is applied when calling cellular phones.
This additional charge can result in rate increases, however the rates
will not exceed prepaid wireless International rates.
Top
8. Is
my online transaction secure?
Yes. All online transactions are secured, using VeriSign, an industry
standard SSL encryption. Top
9.
What is the
QC Minutes program and how do I join?
The QC Minutes program is our way of saying thank you for being a
QualityCalling customer. How it works is simple. You make calls. We give
you FREE minutes. For more information and to join this great program
Click here (page in development).
Top
10.
What is
QualityCalling’s exchange policy?
All sales are final, however if you are experiencing problems, please
contact customer service. Top
11. Will my card
expire?
The expiration dates vary. For additional details check the detail page
of the specific card. Top
12.
How do I retrieve
the password to My Account?
To retrieve your password, go to the Forgot Password section of My
Account. Your password will be emailed to you.
Top
13.
How do I retrieve
my access and PIN numbers?
To retrieve your access and PIN numbers go to the order history section
of My Account. Click on the order you are interested
in. Top
14.
Do I need to enable cookies on my computer to use QualityCalling.com?
Yes, the cookies function must be enabled on your computer to place an
order with us. To enable cookies on your computer:
1. Go to Tools on the Toolbar at the top of your screen
2. Select Internet Options
3. Click on the Security tab
4. Select Default Level
5. Should automatically default to "Medium" level
6. Hit Apply
Cookies will now be enabled on your computer and allow you to proceed
with your order.
Top
15.
Can I use my card from a
cell phone?
Yes. Regular airtime charges per the contract with the cellular provider
apply. Top
16.
Can I use my card to call other countries than the one I specifically
bought my card for?
Yes. Your card will allow you to place calls to over 200 countries.
Top
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